Welcome to Ocean Rig Gear. These Terms & Conditions govern your use of our website and any purchases made through our online store.
By accessing this website or placing an order with Ocean Rig Gear, you agree to these Terms & Conditions.
Nothing contained in these Terms & Conditions is intended to limit or exclude any rights available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable legislation.
1. About Ocean Rig Gear
Ocean Rig Gear is a South African marine, boating, kayak and offshore equipment retailers.
Address: 296 Durban Rd, Korsten
Port Elizabeth, 6020
South Africa
Telephone: 073 219 8657
Email: info@oceanriggear.co.za
Operating Hours:
Monday–Friday: 8:00am–5:00pm
Saturday: 9:00am–12:00pm
Sunday & Public Holidays: Closed
2. Products
Ocean Rig Gear supplies marine, boating, kayaking, fishing and offshore equipment and accessories.
We take reasonable care to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
Product images may be illustrative, and colours or minor product details may differ due to screen settings, manufacturer updates or model revisions.
Customers should review product specifications carefully before purchasing, particularly where dimensions, compatibility, electrical requirements, mounting requirements or technical specifications are important.
3. Product Compatibility
Certain products, including marine electronics, fish finders, transducers, trolling motors, batteries, chargers, mounting systems and other technical equipment, may only be compatible with particular boats, kayaks, motors or electrical systems.
Customers should confirm compatibility before installation or modification.
If you require a product for a specific purpose and need our assistance selecting suitable equipment, please contact us before purchasing and clearly explain your requirements.
Nothing in this section limits any rights available to consumers under applicable South African consumer law.
4. Pricing
All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.
The total amount payable, including applicable taxes, delivery charges and other charges, will be displayed or communicated before the customer completes the purchase.
We make reasonable efforts to ensure that prices displayed on our website are accurate.
Where an obvious pricing or technical error occurs, we will contact the customer and handle the matter in accordance with applicable South African law.
5. Orders
Products placed in a shopping cart are not reserved until the checkout process has been completed and the order has been accepted.
After placing an order, customers will receive an electronic confirmation containing relevant order information.
All orders are subject to payment confirmation, product availability and successful processing.
If we are unable to fulfil an order, we will contact the customer and provide an appropriate remedy in accordance with applicable law.
6. Payment
Available payment methods will be displayed during checkout.
Customers must provide accurate billing and payment information when placing an order.
Payments may be processed through independent third-party payment service providers. Where applicable, the payment provider’s own terms and privacy practices may also apply.
Ocean Rig Gear takes reasonable measures to ensure that payment and personal information transmitted through our website is handled securely.
7. Product Availability
We make reasonable efforts to ensure that product availability displayed on our website is accurate.
Availability may change without notice as products are sold or stock levels are updated.
If a product becomes unavailable after an order has been placed, we will contact the customer as soon as reasonably possible and provide the available options, which may include a refund where applicable.
8. Delivery
Delivery options, charges and estimated delivery periods will be displayed during checkout or explained in our Shipping & Delivery Policy.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Delivery estimates are provided in good faith and may be affected by courier delays, remote delivery locations, adverse weather, public holidays or other circumstances outside our reasonable control.
Nothing in this section limits any rights available to consumers under applicable South African law.
9. Large and Oversized Products
Certain products, including kayaks, inflatable boats, motors and other large or heavy marine equipment, may require specialised freight.
Delivery methods, availability and costs for oversized products may therefore differ from standard parcel deliveries.
Where additional delivery arrangements are required, the relevant information and costs will be communicated before the transaction is finalised where required.
10. Returns and Refunds
Returns, refunds, cancellations and defective products are handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.
Qualifying online purchases may be subject to cooling-off rights under the Electronic Communications and Transactions Act.
Defective, unsafe or poor-quality goods are subject to the protections and remedies provided by the Consumer Protection Act.
Customers should review our Returns & Refunds Policy before completing a purchase.
Nothing in these Terms & Conditions limits any statutory right that cannot lawfully be excluded.
11. Defective Products and Warranties
Products sold by Ocean Rig Gear are subject to applicable statutory consumer protections.
Certain products may also include manufacturer or distributor warranties.
Any manufacturer or distributor warranty operates in addition to applicable statutory consumer rights and does not replace rights provided by South African law.
Customers experiencing a problem with a product should contact Ocean Rig Gear with their order information and details of the issue.
12. Installation and Use
Customers are responsible for ensuring that products are installed and operated correctly and in accordance with manufacturer instructions.
Certain marine electronics, electrical systems, motors, batteries and other technical products may require installation by a suitably qualified or experienced person.
Ocean Rig Gear will not be responsible for damage resulting solely from misuse, unauthorised modification, improper installation or operation contrary to manufacturer instructions, to the extent permitted by law.
This does not affect a customer’s statutory rights relating to defective or unsafe products.
13. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched may be cancelled where possible, subject to applicable law and the circumstances of the transaction.
Where an order has already been dispatched, our Returns & Refunds Policy will apply.
Any statutory cancellation or cooling-off rights remain unaffected.
14. Promotions and Discounts
Promotions, discounts and promotional codes may be subject to additional conditions displayed with the relevant offer.
Promotions may be limited by date, product availability or other clearly stated conditions.
Promotional offers cannot be exchanged for cash unless otherwise required by law.
We reserve the right to end or amend promotions, subject to existing customer rights and applicable South African law.
15. Customer Accounts
Customers may be able to create an account on our website to manage orders and account information.
Customers are responsible for keeping their login details and passwords confidential.
Please contact Ocean Rig Gear promptly if you believe your account has been accessed without authorisation.
16. Personal Information
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA).
Information may be collected and processed where reasonably necessary to process orders, arrange deliveries, provide customer support, prevent fraud and operate our online store.
Please refer to our Privacy Policy for further information.
17. Website Security
We take reasonable measures to protect our website and customer information.
Customers should ensure that passwords and account information are kept confidential and should avoid providing payment or account information through suspicious links or unofficial communication channels.
18. Intellectual Property
Unless otherwise stated, Ocean Rig Gear’s website content, branding, written material and original graphics are owned by or licensed to Ocean Rig Gear.
Third-party product names, trademarks, photographs and manufacturer logos remain the property of their respective owners.
Reference to a manufacturer or brand does not imply that Ocean Rig Gear is an authorised dealer, distributor or representative unless such a relationship actually exists.
19. Website Availability
We aim to keep our website available and functioning correctly.
Temporary interruptions may occur due to maintenance, technical problems, hosting issues, software updates or circumstances outside our reasonable control.
We will take reasonable steps to resolve material website problems when they occur.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under South African law.
To the extent permitted by law, Ocean Rig Gear will not be responsible for loss or damage caused solely by misuse, unauthorised modification, incorrect installation, failure to follow manufacturer instructions or use of a product for a purpose for which it was not designed.
Any limitation contained in these Terms & Conditions must be interpreted subject to the Consumer Protection Act and other applicable South African legislation.
21. Third-Party Services
Our website may use third-party services for payment processing, delivery, analytics and other functions.
Where customers interact directly with a third-party service, that provider’s applicable terms and privacy practices may also apply.
Ocean Rig Gear is not responsible for the independent conduct of third parties except where responsibility cannot legally be excluded.
22. Changes to These Terms
We may update these Terms & Conditions when reasonably necessary to reflect changes to our website, services, business practices or applicable legal requirements.
The latest version will be displayed on this page together with the date on which it was last updated.
Changes will not remove rights already acquired by customers under applicable law.
23. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with subject to applicable South African legislation and the consumer’s rights to approach an appropriate court, tribunal, ombud or consumer-protection authority where applicable.
24. Complaints
If you have a complaint regarding an order, product or service, please contact us so that we can attempt to resolve the matter.
Email: info@oceanriggear.co.za
Telephone: 073 219 8657
Nothing in this section prevents a consumer from exercising any rights or remedies available under South African law.
25. Contact Us
For questions regarding these Terms & Conditions, orders or our products, please contact:
Business: Ocean Rig Gear
Address: 296 Durban Rd, Korsten
Port Elizabeth, 6020
South Africa
Email: info@oceanriggear.co.za
Telephone: 073 219 8657
Operating Hours:
Monday–Friday: 8:00am–5:00pm
Saturday: 9:00am–12:00pm
Sunday & Public Holidays: Closed