Ocean Rig Gear respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing products, contacting us, or interacting with our services.
This Privacy Policy explains how Ocean Rig Gear collects, uses, stores and protects personal information when you use our website or services.
1. About Ocean Rig Gear
Ocean Rig Gear is a marine, boating, kayak and offshore equipment retailer.
Business Address:
296 Durban Rd, Korsten
Port Elizabeth, 6020
South Africa
Email: info@oceanriggear.co.za
Telephone: 073 219 8657
For questions regarding this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
When you interact with Ocean Rig Gear, we may collect information including:
- Your name and surname
- Email address
- Telephone number
- Billing address
- Delivery address
- Order and transaction information
- Products purchased or viewed
- Account information if you create an account
- Messages or enquiries submitted through our website
- IP address and basic device/browser information
- Website usage and interaction information
- Marketing preferences where applicable
We only collect information that is reasonably necessary to operate our website, process transactions, provide customer service and improve our services.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery or collection of products
- Communicate regarding orders and enquiries
- Provide customer support
- Create and manage customer accounts
- Process returns, refunds and warranty enquiries
- Prevent fraudulent or unauthorised transactions
- Maintain business and transaction records
- Improve our website, products and customer experience
- Comply with applicable legal and regulatory requirements
- Send marketing communications where you have consented or where otherwise permitted by law
We do not sell customers’ personal information.
4. Payments
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method selected, certain information may be transmitted directly to the applicable payment provider to securely process your transaction.
Ocean Rig Gear does not intend to store complete payment-card information on its own website where payments are handled by an external payment gateway.
The payment provider’s own privacy and security terms may also apply.
5. Order Fulfilment and Delivery
Where necessary to fulfil an order, we may provide relevant information to third parties involved in delivery and logistics.
This may include information such as your:
- Name
- Telephone number
- Delivery address
- Order or delivery reference
We provide only the information reasonably necessary for these service providers to perform their functions.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain shopping-cart functionality, understand website usage and improve the customer experience.
Cookies may also be used by services integrated with our website, including analytics, advertising, payment and e-commerce services.
Where required, users may be provided with options to manage their cookie preferences.
You can also control certain cookies through your web browser settings. Disabling essential cookies may affect website functionality.
7. Analytics and Advertising
Ocean Rig Gear may use analytics and advertising technologies to understand how visitors use our website and to measure or improve advertising campaigns.
These services may include technologies provided by platforms such as Google and Meta where implemented on our website.
Information collected through these technologies may include device information, browser information, pages visited, interactions with products and other online activity.
Where required by applicable law, advertising or analytics technologies requiring consent will only be activated after the appropriate consent has been obtained.
8. Google Services
Our website may use Google services including Google Analytics, Google Ads, Google Merchant Center and related technologies.
These services may collect information about how users interact with our website and products for purposes such as analytics, advertising measurement and displaying relevant product advertisements.
Google’s handling of information is governed by Google’s applicable privacy policies and terms.
9. WooCommerce
Ocean Rig Gear uses WooCommerce to provide e-commerce functionality.
When you browse products, create an account, add products to your cart or place an order, information necessary to provide these functions may be stored within our WordPress/WooCommerce website.
Order information may be retained where reasonably necessary for accounting, customer service, fraud prevention and legal obligations.
10. Sharing of Personal Information
We may share personal information with service providers where reasonably necessary to operate our business.
These may include:
- Payment processors
- Courier and logistics providers
- Website and hosting providers
- E-commerce technology providers
- Analytics providers
- Advertising platforms
- Professional advisers or service providers
- Government or regulatory authorities where legally required
We do not provide personal information to unrelated third parties simply for them to sell their products or services to you.
11. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
Customers are responsible for keeping their account passwords confidential and should contact us if they believe their account has been compromised.
12. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, accounting, tax, fraud-prevention or regulatory requirements.
Retention periods may therefore differ depending on the type of information involved.
13. Your Rights
Subject to applicable South African data-protection laws, including the Protection of Personal Information Act (POPIA), you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
Certain information may need to be retained where required by law or for legitimate business purposes.
To submit a privacy-related request, contact:
14. Marketing Communications
Where Ocean Rig Gear sends promotional email or other direct marketing communications, customers will be provided with an appropriate method to unsubscribe or opt out.
Opting out of marketing does not prevent us from sending necessary communications relating to existing orders, transactions, customer-service matters or accounts.
15. Third-Party Websites
Our website may contain links to third-party websites.
Ocean Rig Gear is not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing the privacy policy of any external website you visit.
16. Children’s Privacy
Our website and products are intended for general customers and are not specifically directed at children.
We do not knowingly seek to collect personal information from children without appropriate authorisation where required.
17. Changes to This Privacy Policy
Ocean Rig Gear may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business practices.
The latest version will be published on this page with an updated revision date.
18. Contact Us
If you have questions about this Privacy Policy, the information we hold about you, or how your personal information is handled, please contact:
Business: Ocean Rig Gear
Address: 296 Durban Rd, Korsten
Port Elizabeth, 6020
South Africa
Email: info@oceanriggear.co.za
Telephone: 073 219 8657
Operating Hours:
Monday–Friday: 8:00am–5:00pm
Saturday: 9:00am–12:00pm
Sunday & Public Holidays: Closed